Frequently asked questions

very frequently asked questions

We’re chuffed that you wanna buy (personalized) choc for your biz! Together, we’ll end exploitation in cocoa.

Set up your business account here. Some pros:

1. Request pay by invoice

2. Immediate (automatic) order confirmation

3. You can save your designs and use ’em for repeat orders

4. All your orders in 1 place

5. A top-notch order status overview

6. PDF invoice downloads

Make sure to log in with your business account before placing your order, so you can pay by invoice. High 5!

The small figure (at the top right of your account) opens your profile page. You can change your personal details by clicking on ‘edit profile’. You’ll also find an overview of your past orders, invoices, addresses and custom wrappers.

Can’t wait to sink your teeth into our chunky bars? Looking to surprise your (girl)friend, grandma or colleague for a special occasion? You can be sure as sugar, we work hard to deliver ASAP.

Orders are sent via UPS Ground and are shipped Monday through Friday for orders placed at least 48 hours in advance. Depending on your location in the US, delivery varies between 2 to 5 business days.

NOTE: personalized orders ship separately from all standard orders, expect separate delivery.

So, you want to design your own bar? Cool beans!

Here you’ll find info about pricing, delivery times, flavors and more. We also provided some examples for inspo. And keep in mind: 1 order = 1 delivery address.

If you don’t have a business account yet, make sure you create one before you start so you can save your wrapper designs, track your orders, download your invoices and mooore!

Cutomize your bar design (online) in our wrapper creator

Design you own wrapper in our wrapper creator - all you have to do is pick your template and flavor, and order away!

Use a template

We've got lots of handy templates for various occasions, find them all here. But - make sure to add detail on top of the template e.g. using our text tool to add a name. What you see is what you'll get. Always hit 'preview' to check how your bar will look when it arrives.

Create (offline) & upload your own design

Download the template to design your own wrapper in Adobe Illustrator or Indesign. Upload your design here and order away!

We’re chuffed that you wanna buy our chocolate! If you’re ordering for your business, you can pay by invoice. It’s quick and easy to set up your business account here. We’ll need your business details, including your EIN number.

You don’t have any (e.g., because you’re a school, foundation or other type of organization)? Create a regular customer account and drop us a line at mailus@tonyschocolonely.com. Be sure to include your business details in the email. We’ll help you out.

Ah, and 1 more thing: by ordering through our Choco Shop, you agree to Tony’s terms & conditions. Check ’em out here.

Choco Shop - delivery

We ship only within the continental US; we do not ship to Alaska or Hawaii.

The following shipping and handling costs are applied during the current shipping season:

Shipping rate for consumers and businesses:

Florida and Texas:

Order size up to $85: $14.95
$86-$265: $24.95
$266-$620: $34.95
$621-$1,800: $64.95
$1,801+: $104.95

All other states:

Order size up to $85: $9.95
$86-$265: $14.95
$266-$620: $24.95
$621-$1,800: $44.95
$1,801+: $84.95

Shipping rate for wholesalers:

Florida, Texas

Order value up to $195: $24.95
$196-$389: $34.95
$390-$730: $74.95
$731+: $104.95

All other states:

Order value up to $195: $14.95
$196-$389: $24.95
$390-$730: $34.95
$731+: Free shipping

Any questions? Please send us an e-mail: mailus@tonyschocolonely.com. We can make chocolate out of (almost) anything!

We only deliver to physical street addresses; unfortunately we can't accept PO boxes.

At the moment, our chocolate postman only delivers our bars within the US. But don’t worry! Our bars are available around the globe: you’ll find us on international supermarket shelves, at different airports and mooore! Check which store is closest to you or order online via one of our regional Choco Shops to get your choc delivered to your doorstep.

Choco Shop - orders

Whoops! No worries.. we’re here to help.

Send an email to mailus@tonyschocolonely.com, and we'll see if it's still possible to change or cancel your order.

Ouch! That's unfortunate. Use our contact form to send us an email. We'll be happy to help you find a solution!

Choco Shop - customized wrappers

So, you want to design your own bar? Cool beans!

Here you’ll find everything you could possibly need to know about pricing, delivery times, flavors and more (including some examples for a bit of inspiration).

And keep in mind: one order = one delivery address.

Customise your bar design online with our wrapper creator

Design your own wrapper in our wrapper creator, pick your flavor and order away!

Use a template

We've got lots of handy templates for various occasions. But - make sure to add detail on top of the template e.g. using our text tool to add a name. What you see is what you'll get. Always hit 'preview' to check how your bar will look when it arrives.

Order with a custom design

You can also order custom design wrappers created in Adobe Illustrator or Indesign, giving you ultimate freedom in your design. You can download the template and upload your design here.

Hell, yeah! Check out the corporate section below for everything you need to know about this.

Not yet. For now, you can only personalise our big 6.35 oz bars of choco.

You can upload your design over here. Just hit ‘upload’ on the bottom left, drag your design file to the square box on the upload page and check out your 3D preview. Please double check the artwork specifications and error proof document before you place your order. Happy? Hit that order button to pick your flavor and the amount of bars you want to order. Enjoy!

For more detailed instructions, check out this page.

You can! You’ll just need to create a file in Canvas sized at 6.3 inches X 3.15 inches. You’ll just create a design for the front of the wrapper, export it as a PNG, and upload as an image in our online wrapper creator tool. From there, you can add text, logos, decorations, etc.

While we love a good Tony’fyed bar, we don’t offer design services. Go nuts with our customized wrapper creator, pick a handy template, or call in a designer if you want somethin’ super special.

Totally! You can save your design in the wrapper creator. Just make sure you're logged into your account before you start so we know where to save your wrapper.

You’ll be able to see all of your designs on this page, by heading to your profile page and clicking on ‘my personalized bars’, or via the top navigation bar.

Oops, that ain't nice! Please send an email to mytonysus@tonyschocolonely.com. We are happy to help and find a sweet solution!

Customized bars are meant to gift to others. So, we don’t permit reselling the custom bars. Surprising your bestie, colleague, grandma or neighbor with them is okay though!

Choco Shop - corporate

Before you start: If you don’t have a business/corporate account yet, make sure you make one first so you can save your wrappers, track your orders, download your invoices, and lots more!
Orders in our wrapper creator: Create your own design in our online wrapper creator, pick your flavor, and order away!
Templates: We’ve got lots of handy templates for various occasions here. Feel free to customize the background color, add text, include your company logo, etc. Always hit ‘preview’ to check how your bar will look when it arrives.
Upload your design: You can also order custom design wrappers created in Adobe Illustrator or Indesign, giving you ultimate freedom in your design. You can download the instructions and upload your design here.

For large orders, we can help with multiple shipping addresses for an additional fee. Please reach out to b2busa@tonyschocolonely.com to explore this as an option.

Through our website and for small orders one order = one address. So make sure to create a new order for each address you want to send to.

Our flavors available for personalization are Milk, Milk Caramel Sea Salt, Dark Almond Sea Salt, Dark Chocolate and the Everything Bar.

We generally have a turnaround time of about 2 weeks.

Shipping costs for corporate orders are the same as for our standard orders and are as follows:

Shipping rate for businesses:

Florida and Texas:

Order size up to $85: $14.95
$86-$265: $24.95
$266-$620: $34.95
$621-$1,800: $64.95
$1,801+: $104.95

All other states:

Order size up to $85: $9.95
$86-$265: $14.95
$266-$620: $24.95
$621-$1,800: $44.95
$1,801+: $84.95

Shipping rate for wholesalers:

Florida, Texas

Order value up to $195: $24.95
$196-$389: $34.95
$390-$730: $74.95
$731+: $104.95

All other states:

Order value up to $195: $14.95
$196-$389: $24.95
$390-$730: $34.95
$731+: Free shipping

Any questions? Please send us an e-mail: mailus@tonyschocolonely.com. We can make chocolate out of (almost) anything!

Your order tracking info will live on your account details page. Log in, then click the little person icon in the upper right-hand corner of your screen. Check in the “my orders” tab of this section for your order’s tracking number! And, ehm, heads up, it takes a couple days to process and ship your order, so if your tracking info isn’t there yet, hold tight, it will be soon!

For larger orders, a Tony from the Chocofancare team will be happy to help guide you through the process. Send an email to b2busa@tonyschocolonely.com and we'll be here to help!

Of course we have ’em! Download (and upload) the template, artwork specifications and rules here.

While we love a good Tony’fyed bar, we don’t offer design services. Go nuts with our wrapper creator, pick a handy template, or call in a designer if you want somethin’ super special.

You can! You’ll just need to create a file in Canva sized at 6.3 inches X 3.15 inches. You’ll just create a design for the front of the wrapper, export it as a PNG, and upload as an image in our online wrapper creator tool. From there, you can add text, logos, decorations, etc.

You can save your design via the wrapper creator. Make sure you are logged in first, so we know where to save your wrapper. You can find your own designs in your my designs page by clicking on ‘my wrappers’.

Oops, that ain't nice! Please send an email to mytonysus@tonyschocolonely.com. We are happy to help and find a solution!

No worries! Our customized bars are shipped from a different location than our regular chocolate bars. So your customized bar is getting wrapped in its unique jacket. This means that combined orders don't always fall on your doormat at the same time. If the expected delivery time has passed and you still haven't received your order, please let us know by sending an email to mytonysus@tonyschocolonely.com.

What're the juicy details? For those placing combined orders i.e. A 'create your own wrapper' bar and additional classic Tony's bars, you will receive one order confirmation. You will then receive two separate tracking emails, as your 'create your own wrapper' bar will arrive at a different time to the rest of your order.

How long do I have to wait..? Delivery times for Tony's customized bars are as follows: Processing: Up to 500 bars will take about 4 to 5 business days after order confirmation is received; if you order over 500 bars, we will give you a personalized indication on lead time as this may vary per order.

Customized bars are meant to gift to others. So, we don’t permit reselling the custom bars. Surprising your bestie, colleague, grandma or neighbor with them is okay though!

We’re chuffed that you wanna buy choco for your business! You can set up your corporate account here.

And if you need any convincing as to why it’s a good idea, here are some of the pros:

You can pay by invoice
You get immediate (automatic) order confirmation
You can save your designs and use ’em for repeat orders
All your orders sit neatly in the one place
You’ll have a top-notch order status overview
Download your invoices as PDFs

Make sure to log in with your corporate account before placing your order, so you can pay by invoice. High 5!

Oh yes you do! Set up a corporate account and discounts will be applied automatically at checkout!

Indeed you can! If you don’t already have one, it’s quick and easy to set up your corporate account here.

If you're a school, foundation or other type of organization, simply create a regular customer account and fill in the contact form. Be sure to include your organization's details in the message and we’ll be in touch to help.

Ah, and one more thing: by ordering through our Choco Shop, you agree to Tony’s terms & conditions. Check ’em out here.

Our 6.35 oz bars are fully customizable with your own branding and messaging. The only things that stay the same are the back of the bar where we list our ingredients and the inside of the wrapper where we talk about our story and mission.

You bet. You can do a mix of as many flavors and designs as you like in the same order at no extra cost.

You can personalize the following flavors: Milk, Milk Caramel Sea Salt, Dark Almond Sea Salt and the Everything Bar.

No, but the price differs according to the size of your order. So.. The more bars you order the lower the unit price!

Pricing per custom bar (6.35 oz) ex. sales tax.

1-5 bars: $ 7.95
6-15 bars: $ 7.75
16-60 bars: $7.50
61-100 bars: $ 7.25
101-150 bars: $ 7.00
151-250 bars: $ 6.75
251-500 bars: $ 6.50
501-1,000 bars: $ 6.25
1,001-1,500 bars: $ 6.00
1,501-2,000 bars: $ 5.75
2,001-3,000 bars: $ 5.50
3,001-5,000 bars: $ 5.25
5,001-10,000 bars: $ 5.00
10000 or more: $ 4.75

Wanna order even more? Mail us before you order.

How we pack and deliver our personalized bars depends on how many you've ordered..

400 bars or less, are delivered in multiple boxes, and you'll receive a tracking link via your Choco Shop account.

400 bars or more, are delivered by pallet. Our team will reach out to you ahead of delivery for extra details to ensure a smooth delivery.

We’ll send you an invoice once your choco has been sent out to you, but you'll also find it in your account. Just log in, click on ‘my orders’, and download your invoice from the ‘details’ section.. That’s a wrap!

Oh, beans! Don’t worry - mistakes happen. Just send the correct name (along with your order no. or invoice no.) to mytonysus@tonyschocolonely.com so we can get that sorted for you. Have you accidentally created consumer account and used it to order Tony's for your business? If so, your personal name will automatically appear on the invoice. We can change your consumer account to a corporate one in a couple of clicks. Simply send us your company's details via email to mytonysus@tonyschocolonely.com.

Ahhh! That might be because you haven’t paid for a previous order (you should’ve received a couple of reminders to do so). When this happens, your account is automatically blocked. You can still place a new order but you'll be asked to pay directly at checkout instead.

If there does happen to be an outstanding payment, we’d suggest getting that settled so we can make ordering nice and simple for you again next time around.

’Fraid not! We can’t process any orders via email, and all orders must go through our website for them to be processed.

If you set up a corporate account with us, you can add your PO number to your order at checkout.

Tony’s company details:

Tony’s Chocolonely

243 Canal Street, 6th Floor
New York, NY 10013

Email: mailus@tonyschocolonely.com

You can find ’em here!

general

What we charge on our own Choco Shop reflects the prices that are vital to making sure our cocoa farmers receive a living income. Supermarkets are free to set their own prices, and you'll often see them lowering the price of our bars for special promotions or to be more competitive. We always pay the living income reference price for all of the cocoa beans that we source, so if supermarkets do drop their prices, they take the hit - NOT the farmers.

When Tony’s was founded, Max Havelaar (aka Fairtrade Netherlands) was the only organization seeking to promote fair trade and better living conditions for cocoa farmers. To qualify for Fairtrade certification, production conditions must meet certain minimum social and environmental standards. Also, as a certification system, Fairtrade is most closely aligned with our commitment, because it guarantees a minimum price and works with cooperatives. Having said this, as far as we’re concerned, certification is simply a starting point: the first step on the way to a fair supply chain. We believe it’s possible to do more. That’s why we developed Tony’s 5 Sourcing Principles.

It doesn’t make sense for chocolate bars to be divided into equal-sized chunks when there is so much inequality in the chocolate industry! The unequally-sized chunks of our 6.35 oz bars are a palatable way of reminding Choco Fans and Serious Friends that the profits in the chocolate industry are unequally divided.

And in case you haven’t noticed, the bottom of our bars depicts the West African coastline. The chunks just above it represent the Gulf of Guinea. From left to right, you have Côte d'Ivoire, Ghana, Togo and Benin (terribly politically incorrect, we know, but we had to combine them to create enough space for a hazelnut), Nigeria and part of Cameroon.

There are all kinds of labels on chocolate packaging. This is because several certification systems operate under different names. Fairtrade and Rainforest Alliance (previously Rainforest Alliance and UTZ before they merged in 2018) are independent certificates that follow ISEAL’s Codes of Good Practice for Setting Social and Environmental Standards. Some brands have also created their own certification systems, such as Mondelez’s Cocoa Life and Nestlé’s Cocoa Plan.

Certifications are third-party checks on an external set of standards, a kind of compliance check on sustainability for companies. They are, however, not all the same. There are some fundamental differences between Fairtrade and Rainforest Alliance. Fairtrade guarantees a minimum price for their cocoa to protect against market volatilities. Fairtrade believes that farmers are stronger when they join forces, so Fairtrade farmers must be united in a cooperative. Rainforest Alliance places strong emphasis on conservation of the environment and farmers receive a variable premium on top of the market price. They work with cocoa cooperatives, as well as independent farmers.

As far as we’re concerned, certification is a starting point and the proliferation of certification models makes it harder for consumers to understand what they represent. Euromonitor International’s research in 2018 revealed own labels, such as Cadbury’s Cocoa Life or Nestlé’s Cocoa Plan, could create consumer confusion – ‘Many in-house schemes have yet to resonate; and consumers may be unclear about the changing working relationships between certifiers and brands.’

To create a fairer supply chain we believe that companies have to go beyond certification and take full responsibility for their supply chains.That’s why we developedTony’s 5 Sourcing Principles (and made them open source from the start). We invite all other companies that source cocoa to come ’round for coffee (and chocolate) to learn more about how they can adopt these principles through Tony’s Open Chain.

history

Almost 11 years ago the Dutch investigative reporter Teun (Tony) van de Keuken launched an investigation about the use of slavery within the cocoa industry on the consumer report show 'Keuringsdienst van Waarde'. He was literally shocked to discover that most of the chocolate on supermarket shelves was harvested by slaves — worse, by child slaves. He decided to do something about it. He first approached some of the world’s largest chocolate makers, but they completely ignored him.

So he decided to roll up his sleeves and do it himself. He ate a couple of chocolate bars and then turned himself in to the authorities as a chocolate criminal. By eating chocolate, he was complicit in slavery. But the public prosecutor wouldn’t prosecute him. Teun didn’t give up and went looking for witnesses; victims of chocolate consumption. He found 4 boys who had worked as slaves on a cocoa farm in Ivory Coast. They provided evidence against Teun and the 2,136 other chocolate consumers who in the meantime had joined Teun in his stride. On November 29th 2005, still awaiting the judge’s decision, Teun decided to lead by example and make 5,000 Fairtrade chocolate bars. Tony’s Chocolonely was born.

The very first Fair Trade Tony’s Chocolonely bars hit the supermarket shelves in 2005. In 2006 we became legit by registering with the Chamber of Commerce. We’ve been high-flying ever since, but today our number one priority remains the same as it was on day 1: ending exploitation in the global chocolate industry.

Travel back in Tony’s time here.

We’ve adapted our mission messaging to help us express the scope of impact work we do today. When Tony’s started, we were laser-focused on one issue in the cocoa industry, but as we’ve grown our areas of impact have grown too. Our mission statement needs to be inclusive of all the work we do today – from addressing multi-dimensional poverty to remediating child labor and everything in between.

ingredients

In 2012 we started buying our cocoa mass directly from cocoa farmers in West Africa. We're now working with 11 cocoa cooperatives: 3 in Ghana (ABOCFA and Suhum Union) and 8 in Côte d'Ivoire (Kapatchiva, ECAM, ECOJAD and SOCOOPACDI). All of these cooperatives benefit from Tony’s 5 Sourcing Principles.

Our long-term relationship with these cooperatives means that we know them well and can assist them with their (financial) management. The farmers know they can sell us their cocoa for a Living Income Reference Price for the foreseeable future, so they can invest in their farms and maximize their crop. And you know that our bars will always taste as good.

At the moment, we don’t have any plans to produce a sugar-free Tony’s bar or to produce one with a sugar substitute. We exist to end exploitation in cocoa. To achieve this, we have to make the most amazing ethically produced chocolate, so we can help cocoa farmers create a better future for themselves and inspire other chocolate makers to follow our example. In other words, we want to change the mainstream chocolate industry. Sugar-free bars are still too much of a niche product. Producing one won’t help the cocoa farmers. But this may not always be the case. We do our best to always be one step ahead.

We buy some of our beans from ABOCFA in Ghana, which is the first certified organic cooperative in West Africa, but we don't pay the organic premium.We know that organic farming doesn't necessarily deliver a better income for farmers in West Africa. Organic farming is a skill. To be good at it, farmers have to be professional. They have to have a great deal of knowledge and they also have to be able to invest in their farms. This is far from the reality for most cocoa farmers. Unfortunately, it seems that organic farming does not guarantee a positive social impact. So for the moment we're not seeking to make our entire supply chain organic. That's why it doesn't say 'organic' on our wrappers. For us, social impact comes first. At the same time, we do what we can to protect the environment.

All of our choco is suitable for vegetarians (including the marshmallow in our Lil’ Bits).

The dark chocolate 70% and dark almond sea salt 51% bars are basically vegan, but there is a minimal chance that milk or protein traces are in the bars. Our milk and dark bars are made in the same place, where after the production of milk bars a "transition batch" is running first to remove any remaining chocolate from the line before the dark bars are made (and vice versa). In this way, some traces may remain on the factory line. As a result, we can't 100% guarantee that it's not in it, and strict vegans would like to have that guarantee. However, if this is not a problem for you, then we say: enjoy your bar!

The simple reason is because all of our chocolate is made on the same production lines.

We’ve got super strict cleaning rules in place at our factory, and that partly involves running a ‘transition batch’ after each batch of chocolate has been made. By doing this, we clean and remove any remaining chocolate (and allergens) from the line before we start making the next batch. However, chocolate is difficult to clean, and even with these rules in place we still can’t guarantee that any of our bars will be fully allergen-free. That’s why we use ‘may contain’ allergen labelling on the back of our wrappers.